I am not both but I seemed to be one when one of my customers told me I’m very bitchy. She was very dissatisfied with the support experience she received from me. Well she really had a point as I got to listen to that conversation.

I thought I’m a changed person, but I guess I have to prove it more to myself than anyone else. My emotions easily swerved - one moment happy and sweet, next, too impatient and rude. I know that not many people are given second chances so I shouldn’t waste this opportunity given to me. I shoud show my gratitude in any way possible and to the best I could.

I should change now. I definitely should. The clock is ticking! I might find myself wallowing in my self-assessed and self-inflicted destruction. I shout get my act now…I should be a better person.

And by all means, I would!!!!